Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please also read the info about our Refund policy below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at admin@bearhut.ca. Please note that returns will need to be sent to Ottawa Ontario K2J 3N4, Canada
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@bearhut.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@bearhut.ca.
All products are uniquely made to order at Bear Hut. Therefore, we do not support returns or exchanges if you/your customer ordered the wrong size/color, or provided incorrect shipping details.
After your order is shipped out, we do not provide refunds unless you receive a defective or wrong item.
In case of a defective or wrong item, please contact our customer service within 30 days of delivery and provide your order ID number as well as clear pictures/videos of the issue to our official email address admin@bearhut.ca. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.